Privacy Policy
At The Mole Clinic, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or submit information through our online forms.
Information We Collect
We may collect personal information from you when you:
- Complete an online consultation or appointment request form
- Contact us through the website
- Respond to surveys or provide feedback
The information collected may include:
- Your name
- Email address
- Phone number
- A brief description of your skin concern
You may visit our website anonymously. We strongly encourage you not to submit highly sensitive personal or medical information online unless specifically requested by a healthcare professional.
How We Use Your Information
The information we collect may be used for the following purposes:
To provide and improve our services
Your information helps us review your inquiry, respond to requests, and improve the quality and usability of our website and services.
To communicate with you
We may use your contact information to respond to inquiries, confirm appointments, or provide updates related to your request.
To process transactions or services
Your information will never be sold, traded, or transferred to outside parties without your consent, except where required to deliver a requested service or comply with legal obligations.
To send occasional communications
If you provide an email address, it may be used to send updates related to your inquiry or clinic information. You may unsubscribe from non-essential communications at any time using the instructions provided in our emails.
How We Protect Your Information
We take reasonable and appropriate security measures to protect your personal information, including:
- Secure servers and encrypted data transmission (SSL technology)
- Restricted access to authorized personnel only
- Secure third-party service providers who are required to maintain confidentiality
We do not store sensitive financial or payment information on our servers.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Understand how visitors use our site
- Improve website performance and user experience
- Compile aggregated, non-identifiable traffic data
You can choose to disable cookies through your browser settings, although this may affect certain site features.
Disclosure to Third Parties
We do not sell or trade your personally identifiable information.
We may share information with trusted third-party service providers who assist us in operating our website or providing services, provided they agree to keep this information confidential.
We may also disclose information when required by law, or when necessary to protect our rights, safety, or property, or that of others.
Non-personally identifiable information may be used for analytics or reporting purposes.
Your Consent
By using this website, you consent to this Privacy Policy and the collection and use of information as described above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.
This Privacy Policy is governed by the laws of Canada, and the applicable laws of the Province of Ontario. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ontario.